How to Use CallQA
Learn how to get started with CallQA and make the most of our powerful audio analysis platform
Getting Started
Follow these simple steps to start using CallQA:
Sign up for CallQA with your email address and create a secure password.
Select the subscription plan that best fits your business needs and budget.
Fill in your profile information and configure your analysis preferences.
Upload your first audio file and start experiencing the power of AI analysis.
Uploading Files
To upload audio files:
Click the "Upload" button in your dashboard to open the file selection interface.
Select your audio file(s) from your computer. We support MP3, WAV, M4A, and other popular formats.
Choose analysis parameters, keywords, and evaluation criteria for your specific needs.
Start the processing and wait for the AI to transcribe and analyze your audio files.
Viewing Results
Access your results through:
Get a comprehensive overview of all your analyzed files with key metrics and insights.
Dive deep into each transcription with timestamps, sentiment analysis, and detailed insights.
Export your analysis results in various formats for sharing and further processing.
Customizing Analysis
Customize your analysis by:
Define specific keywords and phrases that are important for your business analysis.
Create custom evaluation criteria based on your standard operating procedures.
Save your analysis configurations as templates for consistent processing across files.
Fine-tune scoring parameters to match your quality assurance requirements.
Managing Teams
For team management:
Easily invite team members to join your CallQA workspace.
Control access levels and permissions for different team members.
Organize your team into departments for better management.
Track team activity and analysis progress in real-time.
Best Practices
Follow these best practices for optimal results:
Use high-quality audio recordings with minimal background noise for best transcription accuracy.
Set clear and specific analysis criteria to get the most relevant insights from your data.
Regularly review and adjust your analysis parameters to improve accuracy over time.
Export and backup important analysis data regularly for safekeeping.
Need Help?
Contact our support team: