Terms of Service
These terms govern your use of CallQA's services. By using our platform, you agree to these terms and conditions.
Acceptance of Terms
Welcome to CallQA! These Terms of Service ("Terms") govern your use of our audio transcription and analysis platform (the "Service"). By accessing or using CallQA, you agree to be bound by these Terms and our Privacy Policy.
If you are using CallQA on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, "you" and "your" will refer to that entity.
Important Notice
If you do not agree to these Terms, you may not access or use the Service. We reserve the right to update or modify these Terms at any time, and your continued use of the Service constitutes acceptance of any changes.
Service Description
CallQA provides an AI-powered platform for audio transcription, analysis, and insights generation. Our Service includes:
Core Features
- Audio file transcription to text
- AI-powered content analysis
- Custom analysis templates
- Reporting and analytics
Platform Components
- Web-based dashboard
- RESTful API access
- SDK libraries
- Integration tools
The Service is provided on a subscription basis with different tiers offering varying levels of features, usage limits, and support. Specific features and availability may vary based on your subscription plan.
User Accounts and Registration
Account Creation
To use the Service, you must create an account by providing accurate and complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Keeping your contact information up to date
- Notifying us immediately of any unauthorized use
Account Requirements
You must be at least 13 years old to create an account. By creating an account, you represent and warrant that:
- You are of legal age to form a binding contract
- You have the authority to accept these Terms
- You will comply with all applicable laws
Account Termination
We reserve the right to suspend or terminate your account at any time for violations of these Terms, suspicious activity, or for any other reason at our sole discretion. Upon termination, your right to use the Service will immediately cease.
Payment and Subscription
Subscription Plans
CallQA offers various subscription plans with different features and usage limits. All subscriptions are subject to the following terms:
- Automatic renewal unless cancelled
- Payment in advance of each billing cycle
- Usage limits based on subscription tier
- Overage charges for exceeding limits
Payment Methods
We accept major credit cards, debit cards, and other payment methods as specified on our website. All payments are processed securely through third-party payment processors.
Refunds
Refunds are handled according to our refund policy:
- 30-day money-back guarantee for new customers
- Prorated refunds for annual subscriptions
- No refunds for usage-based charges
Price Changes
We reserve the right to change our prices at any time. We will provide at least 30 days' notice before any price changes take effect for existing subscribers.
Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You are prohibited from using the Service to:
Prohibited Activities
- • Upload illegal or harmful content
- • Violate intellectual property rights
- • Harass, abuse, or harm others
- • Interfere with service operation
- • Reverse engineer or decompile
- • Create false identities
- • Spread malware or viruses
- • Engage in fraudulent activities
Permitted Uses
- • Transcribe your own audio content
- • Analyze business communications
- • Generate insights for research
- • Improve customer service quality
- • Create training materials
- • Monitor compliance
- • Generate reports for internal use
- • Integrate with your applications
Consequences of Violation
Violation of these acceptable use policies may result in immediate account suspension or termination, without notice, and may also result in legal action.
Intellectual Property
Our Rights
CallQA retains all rights, title, and interest in and to the Service, including:
- Software, algorithms, and technology
- Website design and content
- Trademarks and service marks
- Documentation and training materials
Your Rights
You retain ownership of all content you upload or submit to the Service. By using the Service, you grant us a license to:
- Process, transcribe, and analyze your content
- Store and maintain your content
- Generate insights and reports from your content
- Use anonymized data for service improvement
Open Source Components
The Service may incorporate open source software components. Such components are subject to their respective license terms, which can be found in our documentation.
Service Level Agreement
Uptime Commitment
We strive to provide the Service with the following availability:
Support Response Times
| Plan | Critical Issues | Normal Issues | General Inquiries |
|---|---|---|---|
| Enterprise | 1 hour | 4 hours | 24 hours |
| Pro | 4 hours | 24 hours | 48 hours |
| Free | Best effort | Best effort | Best effort |
Service Credits
If we fail to meet our uptime commitments, eligible customers may receive service credits as compensation. Service credits are calculated based on the duration and impact of the outage.
Limitation of Liability
Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including:
- • Merchantability and fitness for a particular purpose
- • Non-infringement of intellectual property rights
- • Accuracy, reliability, or completeness of transcriptions
- • Uninterrupted or error-free operation
- • Security of data transmission or storage
Limitation of Damages
To the maximum extent permitted by law, our total liability arising out of or related to these Terms or the Service shall not exceed:
- For paid subscribers: the fees paid by you in the 12 months preceding the claim
- For free users: $100 USD
Exclusion of Consequential Damages
In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption, even if we have been advised of the possibility of such damages.
Termination
Termination by You
You may terminate your account at any time by:
- Accessing the account settings in your dashboard
- Following the cancellation process for your subscription
- Contacting our support team for assistance
Termination by Us
We reserve the right to terminate or suspend your account immediately, without prior notice, for:
- Violation of these Terms of Service
- Suspicious or fraudulent activity
- Legal requirements or government requests
- Discontinuation of the Service
Effect of Termination
Upon termination:
- Your right to access and use the Service will cease immediately
- We may delete your data in accordance with our data retention policy
- Any outstanding fees will become immediately due
- Certain provisions of these Terms will survive termination
Governing Law
These Terms of Service and your use of the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.
Jurisdiction and Venue
Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Delaware, and you hereby irrevocably consent to the jurisdiction and venue thereof.
Dispute Resolution
We encourage you to contact us first to resolve any disputes informally. If informal resolution is not possible, disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
International Users
The Service is controlled and operated from the United States. If you are accessing the Service from outside the United States, you are responsible for compliance with local laws.
Miscellaneous
Entire Agreement
These Terms constitute the entire agreement between you and CallQA regarding the Service and supersede all prior agreements, communications, and understandings.
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of these Terms must be in writing and signed by an authorized representative of CallQA.
Assignment
You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign or transfer these Terms at our discretion.
Notices
All notices under these Terms will be in writing and sent to the contact information provided in your account or to our legal department at legal@callqa.com.
Contact Information
If you have questions about these Terms of Service, please contact us: