Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Overview
CallQA ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services, including our audio transcription and analysis platform.
By using CallQA, you agree to the collection and use of information in accordance with this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Information We Collect
We collect the following types of personal information:
- Name and contact information: When you create an account, we collect your name, email address, and other contact details.
- Account credentials: Username, password, and authentication information for account access.
- Payment information: Billing details for subscription services (processed securely by third-party payment processors).
- Company information: Business details for enterprise customers and team accounts.
When you use our services, we collect and process:
- Audio files: The original audio content you upload for transcription and analysis.
- Transcription text: The converted text from your audio files.
- Analysis results: Insights, scores, and metadata generated from our AI analysis.
- Metadata: File information, timestamps, and processing details.
We automatically collect certain information when you use our services:
- Device information: IP address, browser type, operating system, and device identifiers.
- Usage data: Pages visited, features used, time spent on the platform, and interaction data.
- API usage: Request logs, response times, and error information for API access.
- Cookies and tracking: Small data files stored on your device to enhance user experience.
How We Use Your Information
- • Process and transcribe audio files
- • Generate analysis and insights
- • Store and organize your data
- • Provide customer support
- • Maintain and improve our services
- • Send service updates and notifications
- • Respond to your inquiries
- • Provide technical support
- • Share important announcements
- • Send marketing communications (with consent)
- • Prevent fraud and abuse
- • Ensure platform security
- • Comply with legal obligations
- • Conduct security audits
- • Maintain data integrity
- • Analyze usage patterns
- • Improve user experience
- • Develop new features
- • Conduct business analytics
- • Make strategic decisions
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We only share your data in the following circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our platform, process payments, provide customer support, and analyze usage data. These providers have access to only the information necessary to perform their functions and are contractually obligated to protect your data.
Legal Requirements
We may disclose your information if required by law, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to comply with legal requirements, protect our rights, or ensure the safety of our users.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change.
With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
Data Security
We implement industry-standard security measures to protect your personal information and audio data:
Encryption
- • AES-256 encryption for data at rest
- • TLS 1.3 encryption for data in transit
- • End-to-end encryption for sensitive data
- • Encrypted backups and storage
Access Controls
- • Multi-factor authentication
- • Role-based access control
- • Regular access reviews
- • Principle of least privilege
Monitoring and Detection
- • 24/7 security monitoring
- • Intrusion detection systems
- • Regular security audits
- • Vulnerability assessments
Compliance
- • GDPR compliant
- • CCPA compliant
- • SOC 2 Type II certified
- • HIPAA compliant (for healthcare)
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
You can request access to your personal information and obtain a copy of your data in a portable format.
Correction and Deletion
You can request correction of inaccurate information or deletion of your personal data, subject to legal obligations.
Opt-Out
You can opt-out of marketing communications and certain data collection activities.
Data Portability
You can request transfer of your data to another service provider where technically feasible.
Complaints
You have the right to file complaints with data protection authorities about our data practices.
International Data Transfers
CallQA operates globally and may transfer your data to countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws through:
- Standard Contractual Clauses (SCCs) approved by European authorities
- Adequacy decisions for countries with robust data protection laws
- Binding Corporate Rules (BCRs) for internal data transfers
- Additional technical and organizational measures to protect your data
Children's Privacy
CallQA is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify users of significant changes via email or platform notifications
- Obtain consent when required by applicable laws
We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within 30 days of receipt and work to address your concerns promptly and thoroughly.