Security
Learn how CallQA protects your data with enterprise-grade security measures and industry-leading practices.
Security Overview
Bank-level security protocols designed to protect your most sensitive data
Military-grade encryption for data both in transit and at rest
SOC 2 Type II, GDPR, CCPA, and HIPAA compliant
Continuous security monitoring and threat detection
At CallQA, security is not just a feature—it's the foundation of everything we do. We implement comprehensive security measures across our entire platform to ensure your audio data and transcriptions remain protected at all times.
Our Security Philosophy
- Security by design and default
- Zero-trust architecture
- Defense in depth strategy
- Continuous improvement
Security Commitments
- Regular security audits
- Penetration testing
- Vulnerability management
- Incident response readiness
Data Protection
Data at Rest
All data is encrypted using AES-256 encryption, the industry standard for data protection.
Data in Transit
All communications are secured with TLS 1.3 encryption.
Secure Key Storage
Encryption keys are managed using Hardware Security Modules (HSMs) and never stored alongside encrypted data.
Key Rotation
Automated key rotation ensures that even if keys were compromised, the exposure window is minimized.
Cloud Environment
Hosted on secure, SOC 2 compliant cloud infrastructure with redundant systems across multiple availability zones.
Network Security
Multi-layered network security including firewalls, intrusion detection, and DDoS protection.
Authentication
Multi-factor authentication required for all administrative access and sensitive operations.
Authorization
Role-based access control with principle of least privilege and regular access reviews.
Compliance and Certifications
Certified for Security, Availability, Processing Integrity, Confidentiality, and Privacy trust principles.
Fully compliant with EU General Data Protection Regulation requirements for data protection and privacy.
Healthcare customers can use our platform with confidence for processing protected health information.
Complies with California Consumer Privacy Act for enhanced consumer privacy protections.
Certified information security management system following international standards.
Payment Card Industry Data Security Standard compliant for secure payment processing.
Security Practices
Secure Coding
- • OWASP Top 10 compliance
- • Static code analysis
- • Dynamic application security testing
- • Secure code review process
DevSecOps
- • Security integrated in CI/CD
- • Automated security scanning
- • Infrastructure as Code security
- • Security training for developers
Monitoring & Detection
- • 24/7 security monitoring
- • SIEM integration
- • Anomaly detection
- • Real-time alerting
Incident Response
- • Dedicated incident response team
- • Regular drills and testing
- • Clear escalation procedures
- • Post-incident reviews
Data Centers
- • Tier III+ data centers
- • 24/7 physical security
- • Biometric access control
- • Video surveillance
Environmental Controls
- • Fire suppression systems
- • Climate control
- • Redundant power systems
- • Disaster recovery
Vendor Management
- • Security assessments
- • Contractual security requirements
- • Regular audits
- • Continuous monitoring
Supply Chain
- • Software supply chain security
- • Dependency scanning
Security Features
Require multiple forms of authentication for enhanced account security.
Integrate with your existing identity provider for seamless authentication.
Comprehensive logging of all system activities for security and compliance.
Configurable data retention policies to meet your compliance requirements.
Restrict access to your account from trusted IP addresses only.
Advanced session controls for enhanced security and user management.
Security Reporting
Responsible Disclosure
We encourage responsible disclosure of security vulnerabilities. If you discover a potential security issue, please report it to us promptly.
Security Contact
Email: security@callqa.com
PGP Key Available Upon Request
Bug Bounty Program
We offer a bug bounty program for qualifying security vulnerabilities discovered and responsibly disclosed.
Critical
Up to $5,000
High
Up to $2,000
Medium
Up to $500
Low
Up to $100
Response Times
We commit to the following response times for security reports:
Security Best Practices
For Users
- Use strong, unique passwords
- Enable multi-factor authentication
- Regularly review account activity
- Keep software and browsers updated
- Be cautious with email links and attachments
For Administrators
- Implement least privilege access
- Regular security training for team
- Monitor and review access logs
- Keep systems and applications patched
- Have an incident response plan